Returns & Refund Policy

We want you to feel confident when shopping with us. This policy explains how returns and refunds are handled in a clear and transparent way.

Eligibility for Returns

You may request a return if your item meets the following conditions:

  • The request is made within 14 days of receiving your order

  • The item is unused, in its original condition, and in original packaging

  • All accessories, manuals, and included items are returned

Items that show signs of use, damage caused by misuse, or incomplete returns may not be eligible for a refund.

Non Returnable Items

Certain items may not be eligible for return, including:

  • Items marked as final sale

  • Used or damaged items not caused by a manufacturing defect

  • Products returned without original packaging or accessories

For hygiene and safety reasons, some personal or pet related items may not be eligible for return once opened, unless faulty.

How to Request a Return

To request a return, please contact us through our Contact page or email our support team with the following information:

  • Order number

  • Reason for the return

  • Photos of the item if applicable

Our team will review your request and provide further instructions if the return is approved.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect upon arrival.

We recommend using a tracked shipping service for returns, as we cannot be responsible for items lost during return transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 5 to 10 business days, depending on your payment provider.

Shipping charges are non refundable unless the return is due to a fault or error on our part.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will review the case and arrange a suitable solution.

Exchanges

We do not offer direct exchanges. If you wish to receive a different item, please return the original item following the return process and place a new order.

Late or Missing Refunds

If you have not received your refund after the processing period, please check with your payment provider first. If the issue persists, contact our support team for assistance.

Policy Updates

This Returns & Refund Policy may be updated from time to time. Any changes will be posted on this page.